Shipping & Returns

Delivery Charges
Singapore - Island Wide Delivery - FREE.
Overseas - International postage depends on the number and weight of items.
Please email : info@moomookow.com for details.
 

Delivery Duration
Singapore - Approx 2-3 working days (SingPost) or next day delivery via courier services.
Overseas - Approx 2-3 weeks for international orders to reach your country.
Moo Moo Kow will not be responsible for items lost, stolen or damaged in the shipping process.
 

Exchange / Refund
Merchandise may be exchanged / returned within 7 working days. Items must be exchanged / returned in NEW (unused, unwashed) condition and may be exchanged for similar items of a different size, or for another item or a same value or less. In the event of exchanges / refundable made, we regret that courier charges will be borne by the customer, and that the original delivery charges are non-refundable. In order to get a refund, your return must be accompanied by the original sales invoice. Shipping and handling fees are not refundable.

If you experience problems with an item due to a manufacturer defect, Moo Moo Kow will seek to replace or repair the item immediately, as needed.

Please Note:
Return/exchange items should be sent to our postal mailing address at customer’s own delivery cost.

Moo Moo Kow is not responsible for lost or misdirected return/exchange items damaged on the way back for a return/exchange.
 

Privacy Policy
Moo Moo Kow respects our customer’s privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. We recognize that we must preserve and use customer information in a responsible manner. We DO NOT sell or rent our customer information to third parties.

If you have any questions about our privacy policy email us to info@moomookow.com from Monday to Friday.

If our policy changes in the future, our web site will be updated to relfect these changes.
 

Colours And Prints
Since many computer monitors vary, actual colours of the items offered for sales my be a little different from what you might expect from seeing them on the monitors. We apologize for any inconvenience this may cause. Again if you are really unhappy with the colours, you can arrage for an exchange or credit after you have received your orders.

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